Customer Commitment

At Gallagher, we pride ourselves on providing you, our client, with tailored insurance solutions to help position you to financially survive any insurable event. We value this relationship with our clients and recognise trust as well as specific industry risk management knowledge as being instrumental in our ability to effectively manage your insurance needs.

Gallagher is a member of the National Insurance Brokers Association of Australia (NIBA), a national trade association for licenced Life and General insurance brokers in Australia. Gallagher subscribes to and is bound by the Insurance Brokers Code of Practice  which we welcome you to read by visiting the NIBA website.

Gallagher wants you to make an informed decision about the broking organisation you elect to partner with. The following information is relevant to your ability to make an informed decision.

Download our Financial Services Guides for Gallagher, our privacy statement or dispute resolution policy.

Whistleblower Policy

Gallagher is an eight-time recipient of the Ethisphere World’s Most Ethical Companies Award and we stand by our principles of honesty, transparency and fair dealing.

In practical terms that means we actively reinforce these values and expected standards of behaviour through staff training and regular refreshers – and we provide effective, confidential channels for safely reporting any concerns to be acted upon without fear of reprisal.

We encourage both our own staff and external parties to make use of these resources, as outlined in our Whistleblower Policy.

Internal staff may speak to a nominated manager or alternatively make an anonymous report via a dedicated company hotline, with the ability to escalate the matter to an auditor. A confidential support and counselling program (Employee Assistance Program) is also available to all staff.

External parties, including former staff, current or former consultants, contractors, third party providers or relatives, dependents or spouses of any of these individuals may also report concerns by


For more information about the Whistleblower Policy, or to report a concern about improper conduct please contact the Gallagher Compliance Manager at

Find out more


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