Code of Conduct
Parmia Insurance is a member of the National Insurance Brokers Association of Australia (NIBA). As a member, Parmia Insurance must follow NIBA’s code of conduct (Code).
All NIBA members must agree to abide by the Code of Conduct. Breaches of the Code can result in fines of up to $10,000 or expulsion from NIBA. The Code of Conduct should be clearly displayed in a member's office at all times.
The Code provides that brokers:
- Act in the best interests of the client;
- Provide advice and guidance to enable clients to make informed decisions on risk and insurance protection;
- Provide full and accurate information for effective underwriting;
- Respect the client's confidentiality in relation to all records and information;
- Ensure the validity and accuracy of all documentation;
- Make available all relevant documentation, policies, certificates, endorsements, and premium calculations, as may be required;
- Be professional, efficient and responsive in all dealings;
- In the event of a claim, take every step necessary to ensure prompt and fair settlement;
- Work towards maintaining and enhancing the reputation of NIBA and its members;
- Act in the spirit of this Code and encourage others to do likewise.
Sourced from NIBA
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